Client Overview
U.S. Department of Health and Human Services (HHS) – Operating Division
A large federal agency overseeing complex, multi-program initiatives seeking to modernize project execution and knowledge management with scalable, intelligent solutions.
Challenge
Fragmented Knowledge Systems – Employees were spending up to 20% of their time searching for information across disconnected systems, leading to reduced productivity and delayed decision-making.
Solution:
AI-Powered Knowledge Management:
- To eliminate knowledge silos, Areeva deployed a secure GPT-4-powered chatbot, Reevie, fully integrated with Microsoft Teams and SharePoint.
- Trained on more than 5,000 past proposals and RFI responses, Reevie enables automated content generation, real-time context-aware document retrieval, and empowers self-service knowledge discovery—reducing reliance on SMEs.
Results & Impact
- Faster Access: Document retrieval time dropped from hours or days to under 20 seconds
- 70% Workload Reduction: Internal document requests decreased, freeing staff for strategic tasks
- 50% Fewer API Calls: Improved response times and reduced SME dependency
- Increased Productivity: Greater efficiency across teams and departments
Key Takeaway
Areeva’s AI-powered chatbot, Reevie, transformed project management by eliminating information silos, reducing search times, and enabling real-time knowledge access. These innovations accelerated project execution, enhanced risk management, and empowered faster, data-driven decisions—boosting overall productivity, transparency, and collaboration across the agency.
